TERMS AND CONDITIONS

Our main alpaca trek route is through fields and pastures, and as such, is not suitable for wheelchair users or for prams. No one loses out, though, as our pastures surrounding the Alpaca Space are all accessible, and our picnic tables are all wheelchair user accessible too!

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Set age for an alpaca trek walker with an alpaca is from age 12 upwards, although a younger child may accompany a trekking adult but not be leading an alpaca, and always under supervision on the trek. Younger children must be booked as part of the family / group ticket for 4 in the group, where under 2s are free and not counted in the total of 4 - ALL under 18s MUST be accompanied by an ticket holding adult in any booking.

We are based in Northern Ireland – our weather is a mix of everything and what looks very sunny when you set out from home may be different by the time you reach our farm. Coats, wellies and/walking boots are definitely recommended so that you can forget about getting cold or muddy, and concentrate on meeting our fabulous alpacas. No flip flops, heeled footwear or bare feet allowed!

Suitable footwear and clothing for field/paddock conditions - suncream and hats for the summer weather we all hope to get, coats and wellies for the days we are all too used to with damp conditions!

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We insist, no matter what experience you are booking with us, that any under 18 year olds will be accompanied by a supervising adult from the same family/booking group on the farm at all times.

Please arrive on time for your activity – especially in the case of our Talk ‘n Trek, we will not be able to hold up a  group if you are late, and late arrivals who miss their experience will not be entitled to a refund or a reschedule of your booking.

 

Appropriate behaviour in our animals homes!

When you visit our farm, you are guests in our animals home, and we ask for respect and tolerance to be exhibited at all times.

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Alpacas are incredibly friendly and inquisitive animals, but everyone can get spooked sometimes! We ask that all children and adults act sensibly, and take personal responsibility to act within the safety guidelines that will be detailed at the start of your experience. Mourne Alpacas Ltd will not be responsible for any issue arising as a result of inappropriate or incorrect handling, actions or behaviour by visitors to our facilities. All visitors are asked to adhere to the proper implementation of the information given during the arrival behaviour and safety briefing. All children under the age of 18 remain the responsibility of their group related adults at all times. No standing, shouting or running behind alpacas or other animals, and no rough behaviour or volume will be tolerated.

We reserve the right to refuse entry to the farm, or to ask anyone considered to be acting inappropriately towards our animals, our guests and our farm personnel to leave immediately, with no refunds or re-bookings considered.

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INCLEMENT WEATHER POLICY

Mourne Alpacas reserves the right to make a judgement for everyone's enjoyment on the appropriate weather conditions in our pastures on the day of your booked experience.

Weather check is made at 8pm on the evening before any and all of our active experience days, and in the event that we decide that the weather will not make for a pleasant or safe experience for everyone, you will be contacted by WhatsApp or text in order to arrange a replacement date for your experience. Alternate dates or a credit with Mourne Alpacas will be made available in the case of weather related cancellations by Mourne Alpacas team, and no refunds will be offered in these cases.

 PLEASE CHECK YOUR MESSAGES, WHATSAPP AND EMAIL in the days and hours before your experience in order to acknowledge weather related changes to your experience. We do not accept responsibility if you have not monitored your point of contact with us, relating to weather related changes to the date of your experience.

 

Cancellation Policy

FOR RE-SCHEDULING YOUR BOOKED EXPERIENCE: at least 72 hours (3 days)  notice required BY EMAIL

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We all know that plans can change – if yours do once you have made a booking, please contact us with AT LEAST 72 HOURS NOTICE by email to bookings@mournealpacas.com, and we can work with you to offer a rescheduled date.

Any cancellation shorter than 72 hours before the start time of your booked experience will not be rescheduled.

TO REQUEST A REFUND FOR YOUR BOOKED EXPERIENCE:  we require at least 7 days notice required BY EMAIL

Only cancellation requests received in excess of 7 days before your start time of your booked experience will be offered a full refund. An alternative booking will be offered for notifications received BY EMAIL in excess of 72 hours of your booked experience start time.

Any cancellation shorter than 72 hours before the start time of your booked experience will not be rescheduled or refunded.